FEDelivery receives ISO 9001 Certification

Federal Engineering Delivery (FEDelivery), a HUbzone company, achieved ISO 9001: 2015 certification for IT service management activities. Federal Engineering Delivery will use its quality delivery processes to continuously improve customer service.

ISO 9001 is designed to help organizations meet the needs of customers and other stakeholders while maintaining legal and regulatory requirements related to a product or service. ISO 9001 addresses the standard of quality management systems through the seven basic principles of quality management:

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management

FEDelivery has embraced the strategy of distinguishing itself by providing quality verified, enterprise support services through a mission aligned lens. FEDelivery’s processes, as reviewed, validated, and verified through ISO 9001 best practices, will ensure service delivery processes to customers are effective and efficient, and consistently result in customers’ meeting their objectives in support of their mission.